Does your business have to deal with unprecedented demand for certain categories of items?
No worries! GIR has a solution to address this challenge.
During Covid-19, some of GIR NetSuite customers have witnessed unprecedented demand for certain categories of items they’re selling on SuiteCommerce Advanced webstore with their direct-to-consumer strategy.
When the inventory was replenished to warehouse, we observed a huge spike in the traffic (number of visitors), concurrently more than 2000 customers were shopping all at the same time to buy products. As a result of the high demand, the website ended up selling more than available inventory.
Implementing Daily or Weekly Order Limits in SuiteCommerce Advanced:
To mitigate the risk of overselling, the GIR NetSuite team has worked on a custom solution that requires the merchant to specify a maximum number of inventory units a customer can buy from the customer’s account on a daily basis.
To manage the daily order limit, our team has created a custom record in NetSuite ERP backend. Before enabling a daily order limit for any product, a merchant needs to specify the number of units in the custom record as shown in the screen below.
Once a daily order limit is updated, a customer will see the daily order limit message on a product display page of the website. This message makes a shopper aware of the maximum number of items a customer can purchase on that particular day.
FAQs
- 1) Can I apply different order limits for different customer groups?
- A. The existing solution cannot help adding the order limit for customer groups, however, we can enhance the solution to make it work for different customer groups. Please contact us to discuss further.
- 2) How will customers be notified when they reach their order limit?
- A. Customer can be notified with a message that outline number of units customer has already added to a shopping cart.
- 3) Can the order limit be adjusted based on promotions or special events?
- 3) Can the order limit be adjusted based on promotions or special events?
- A. Yes, order limit can be changed anytime.
- 4) What happens if a customer tries to place multiple orders in one day?
- A. Customers can place multiple orders on the same day, but they cannot buy the same items if they have already purchased the maximum daily units.
- 5) How do I set a daily order limit in SuiteCommerce Advanced?
- A. Merchant can set the order limit in the NetSuite ERP backend. Please see the screenshot added above.
- 6) How can I monitor the effectiveness of order limits?
- A. This can be monitored through google analytics.
