NetSuite ERP and eCommerce Services

Their professionalism, knowledge, and commitment to getting things right the first time make a significant difference.

On the Discovery Phase

The team is smart, dedicated, and incredibly thorough. Rather than rushing into implementation, they are taking the time to fully understand our current processes — both what works and what doesn't — to ensure long-term success.

On the GIR Team

I've previously worked with Palak and Lucky, and I truly cannot say enough positive things about them. They ask the right questions, anticipate challenges, and remain engaged every step of the way.

The Verdict

If the discovery stage is any indication, we are set up for a successful and well-structured implementation. Highly recommend.

I feel the GIR team understands the problems we are trying to solve. They come up with the best technical and business solutions.

1. What was it like before you had our service?

We did not have consistent service with our past service provider.

2. What problem(s) were you trying to solve with our services?

We were looking for a partner who can provide us NetSuite technical expertise, consistent service, dedicated resources, and timely turnaround.

3. Where did you start your search?

Palak reached out to me via LinkedIn.

4. What made our service stand out from other options?

I had a couple of conversations with Palak. His knowledge of NetSuite, hunger for business, and business model stood out.

5. What made you happiest about working with our company?

Technical expertise, turnaround time, communications, and sense of urgency.

6. What have you been able to achieve since using our services?

We have implemented several enhancements and are about to complete a major integration. Our customers are happy with the email alerts implemented by the GIR team. Our team has more data available at their fingertips, allowing them to make decisions quicker.

7. What has exceeded your expectations since working with us?

Technical expertise, turnaround time, communications, and sense of urgency!

8. Would you recommend our services to other businesses in need?

Absolutely!

9. One word to describe your experience?

Partner – I feel the GIR team understands the problems we are trying to solve. They come up with the best technical and business solutions. Palak's also helped me understand NetSuite contracts and negotiations.

10. How has your business been impacted since starting to use our service?

We have been able to turn around enhancements quicker, resulting in happier customers and employees. We have better systems, processes, and efficiencies in operations.

GIR has been able to accomplish what other agency firms said was not possible within the NetSuite platform.

1. What was it like before you had our service?

Finding an agency that had the breadth of skills and the experience was a constant struggle until we started working with GIR.

2. What problem(s) were you trying to solve with our services?

NetSuite high-volume order automation, Amazon API workflow and various data point connections for better economic insights.

3. Where did you start your search?

NetSuite recommended providers and word of mouth.

4. What made our service stand out from other options?

Listening! Taking the time and asking questions to develop a roadmap to efficiently complete objectives.

5. What made you happiest about working with our company?

The people, access, and results!

6. What have you been able to achieve since using our services?

Reduced order processing time and better visibility to workflow.

7. What has exceeded your expectations since working with us?

GIR has been able to accomplish what other agency firms said was not possible within the NetSuite platform.

8. Would you recommend our services to other businesses in need?

GIR would be our only recommendation.

9. One word to describe your experience?

Attentive! Finding a partner that takes the time to understand your business holistically, address your needs, and offer alternative solutions all while accomplishing the objective.

10. How has your business been impacted since starting to use our service?

GIR has helped to make the day-to-day process easier allowing for a seamless workflow that is scalable.

The time GIR saves my department is immeasurable. Having them handle the task list I throw at them has freed my people.

1. What was it like before you had our service?

We struggled with several wish list initiatives that never seemed to reach the top of our priority list because of capacity constraints.

2. What problem(s) were you trying to solve with our services?

Our website was dated and needed a complete redesign, several internal processes needed to be addressed, and we needed project management assistance.

3. What made our service stand out from other options?

Your team.

4. What made you happiest about working with our company?

The ability that GIR has to understand, organize, and complete tasks is unparalleled.

5. What have you been able to achieve since using our services?

A multitude of projects including the complete overhaul and launch of our website with several new features is the highlight. The list of completed tasks and ongoing projects is too long to list.

6. What has exceeded your expectations since working with us?

Palak, Regis, and the team have shown willingness to listen to our needs, present options and complete our initiatives in an organized and methodical manner. Top-notch project management.

7. Would you recommend our services to other businesses in need?

No question.

8. One word to describe your experience?

Reassuring. I know that when I present the team at GIR with a challenge, it will be addressed and resolved.

9. How has your business been impacted since starting to use our service?

The biggest impact I have experienced is capacity. The time GIR saves my department is immeasurable. Having them handle the task list I throw at them has freed my people.

Responsive and detailed explanations. I would absolutely recommend their services to other businesses in need.

1. What made you happiest about working with our company?

Responsive and detailed explanations.

2. Where did you start your search?

Google.

3. Would you recommend our services to other businesses in need?

Yes.