GIR TEAM CUSTOMIZED SHIPWELL INTEGRATION TO FULFILL CUSTOMER NEEDS
GIR Software Services has been a strategic technology partner with our valued customer, one of the fastest-growing wholesale distributors in the Midwest, since January 2022. Before implementing Shipwell, our customer used a 3rd party tool which was not keeping up with their growing business requirements, leading the customer to look for another software to track their trucks and ocean loads.
To address these challenges, our customer turned to the GIR Team to implement Shipwell integration, which provided them with a tracking capability in a nice and clean interface. Shipwell has the ability to allow businesses to connect their operations with Shipwell logistics platform which enables seamless transportation management, shipping management, real-time visibility, and data synchronization across systems.
To address these challenges, our customer turned to the GIR Team to implement Shipwell integration, which provided them with a tracking capability in a nice and clean interface. Shipwell has the ability to allow businesses to connect their operations with Shipwell logistics platform which enables seamless transportation management, shipping management, real-time visibility, and data synchronization across systems.
Collaborative Implementation Process
The GIR team worked closely with our customer, to understand their unique business needs and requirements. This collaborative approach led to a seamless integration and addressed potential gaps or discrepancies.
- Our team identified how the previous customization worked, took some knowledge/workflow from how it was implemented, and applied it to the new implementation. This also ensured it had little impact on the customer business process flow, as they could continue the process they had previously without too much influence.
- Before delving straight into a solution, the team held requirement-gathering meetings with customers to ensure the team understood the business flow and the expectations of this integration.
- The team also held multiple meetings with the customer and Shipwell vendor to identify technology and the limitations of integrating NetSuite-Shipwell.
The GIR team has worked both incrementally and in phases. Integration considered transactional records and then moved to invoice integration and ocean tracking integration.
Collaborative Implementation Process
The GIR team worked closely with our customer, to understand their unique business needs and requirements. This collaborative approach led to a seamless integration and addressed potential gaps or discrepancies.
- Our team identified how the previous customization worked, took some knowledge/workflow from how it was implemented, and applied it to the new implementation. This also ensured it had little impact on the customer business process flow, as they could continue the process they had previously without too much influence.
- Before delving straight into a solution, the team held requirement-gathering meetings with customers to ensure the team understood the business flow and the expectations of this integration.
- The team also held multiple meetings with the customer and Shipwell vendor to identify technology and the limitations of integrating NetSuite-Shipwell.
The GIR team has worked both incrementally and in phases. Integration considered transactional records and then moved to invoice integration and ocean tracking integration.
Issues Encountered and Customized Solutions offered by GIR Experts
ISSUES ENCOUNTERED:
- Shipwell has an API limitation of only returning 50 results at a time which resulted into the following issues:
- NetSuite would sometimes need to reflect the correct order status.
- Not all invoices were sourced into NetSuite from Shipwell.
- Naming conventions for vendors were different from those for Shipwell vs. NetSuite.
CUSTOMIZED SOLUTIONS:
- The GIR team needed to implement customizations in Shipwell bundle to meet the specific requirements of Our customer.
Issues Encountered and Customized Solutions offered by GIR Experts
ISSUES ENCOUNTERED:
- Shipwell has an API limitation of only returning 50 results at a time which resulted into the following issues:
- NetSuite would sometimes need to reflect the correct order status.
- Not all invoices were sourced into NetSuite from Shipwell.
- Naming conventions for vendors were different from those for Shipwell vs. NetSuite.
CUSTOMIZED SOLUTIONS:
- The GIR team needed to implement customizations in Shipwell bundle to meet the specific requirements of Our customer.
Major Milestones Achieved
- Integration with Sales Order/Purchase Orders/Transfer Orders Completed.
- Integration with RMS Completed.
- Integration with Invoice sync Completed.
- Integration with Ocean Tracking Completed.
Major Milestones Achieved
- Integration with Sales Order/Purchase Orders/Transfer Orders Completed.
- Integration with RMS Completed.
- Integration with Invoice sync Completed.
- Integration with Ocean Tracking Completed.
Key Improvements Experienced After Successful Shipwell Integration
The implementation of this integration project was finished within 2 months from requirements gathering to live on Production. Significant Enhancements Experienced by the Customer:
- Less time in manual entry
- More modern-looking interface in the new software
- Tracking where the shipments are from their orders
- Invoices are being pushed into NetSuite automatically from Shipwell
Key Improvements Experienced After Successful Shipwell Integration
The implementation of this integration project was finished within 2 months from requirements gathering to live on Production. Significant Enhancements Experienced by the Customer:
- Less time in manual entry
- More modern-looking interface in the new software
- Tracking where the shipments are from their orders
- Invoices are being pushed into NetSuite automatically from Shipwell
Why partner with GIR Software Services?
Our client was very impressed with the transparency and hands-on support our certified experts provided. Furthermore, the knowledge-sharing sessions were essential in empowering the client’s team to adopt and fully manage the new Shipwell platform. This partnership approach resulted in a very successful implementation that delivered the expected business benefits. If your organization wants to integrate Shipwell and needs a customized solution built from an end-to-end process with additional functionalities than the default/native bundle that Shipwell offers, contact us today. We’ll discuss how we can empower your team with the proper guidance.
Why partner with GIR Software Services?
Our client was very impressed with the transparency and hands-on support our certified experts provided. Furthermore, the knowledge-sharing sessions were essential in empowering the client’s team to adopt and fully manage the new Shipwell platform. This partnership approach resulted in a very successful implementation that delivered the expected business benefits. If your organization wants to integrate Shipwell and needs a customized solution built from an end-to-end process with additional functionalities than the default/native bundle that Shipwell offers, contact us today. We’ll discuss how we can empower your team with the proper guidance.