Strategy
In the era of digital transformation, e-Commerce website is very essential for the long-term sustainable growth of the business. It is also very important that business owner builds strategic partnership with NetSuite and Partner to execute growth strategy for the business. GIR and NetSuite Advanced Customer Support team was awarded to work on one of the most promising feature of SuiteCommerce Advanced webstore. Both the teams have worked together to build the advanced ordering system that can help B2C and B2B webstore to accept Pre-Orders and Back-Orders from customers.
Challenge
- Create an advanced ordering system with preorder and backorder capabilities
- Enhance demand forecast capabilities
- Support partial shipments on orders including both existing products and preorders or backorders
- Capture payment authorizations for existing and preorder/backorder products in the same customer order
Results
- Automated solution was developed
- Enabled to the client to forecast demand more accurately using preorders
- Tremendous increase in revenues in the next six quarters after implementation of the advanced ordering system, partly driven from increased preorder sales
- Between 2020-Q1 and 2020-Q2, the client experienced about 244% growth in sales due to an increase in preordering