NetSuite 2025.1 is packed with interesting new features and updates to deliver a better user experience, process improvements and better security as overall trend in the environment is automation, data-driven insights and high security. As businesses continue to evolve in a digital landscape, these updates aim to help organizations make the best use of automation and data-driven insights. In this blog, we will explore the key highlights of the latest release (NetSuite 2025.1) , including updates to SuiteApps, AI preferences, customer management, and warehouse management enhancements.
1. Benchmark 360 SuiteApp
The Benchmark 360 SuiteApp is further enhanced to calculate the date when an employee’s profile was inactivated, or access was revoked. There’s no licensing cost associated with this SuiteApp, the GIR Team recommends following best practices to set up and configure this SuiteApp to further enhance security and to stay up to date with the usage of licenses.
2. Updates to AI Preferences: (Generative AI)
The AI Preferences page enables users with the Administrator role to manage settings for Text Enhance and for SuiteScript. The Text Enhance Preferences page was removed. You can now manage Text Enhance preferences at Setup > Company > AI > AI Preferences.
3. Personal Information Access
With the 2025.1 upcoming release, PIA workbook can help you with additional information for all different tasks performed by employees, or via scripts.
Key Enhancements
- • Actions performed on custom records.
- • Actions related to viewing, sending, or deleting messages.
- • Email messages that are sent from saved searches.
- • Email campaigns that are sent to customers.
- • Scheduled or automated actions.
4. CSV Import
It will be possible to import fulfillment or item receipt data through CSV Import.
Key Enhancements
- • Record Types
- • Item Fulfillment
- • Item Receipt
5. Direct Invoice Payment to My Account
(Major Update / High Business Impact)
With the 2025.1.0 release, you can send your customers a link that lets them make a direct invoice payment. You can set a preferred domain to be used for the link, which directs customers to your Commerce website. After they log in, they are directed to the invoice, which is stored in their My Account area. Your customers can then use one of their stored payment methods to make a payment without needing to enter payment information every time they pay an invoice.
“Our team has already enabled this feature for other NetSuite customers, please bring this to Palak or Regis’s attention for any further assistance.”
Please see this blog post for additional information:
https://girsoftwareservices.com/enable-make-a-payment-link-on-suitecommerce-advanced-website/
6. What’s New in NetSuite 2025.1 for Sales, Manufacturing, Field Service, and More
NetSuite 2025.1 brings significant enhancements aimed at improving efficiency across multiple business functions, including sales, manufacturing, and field service. These updates help businesses optimize workflows, automate tasks, and integrate key systems for seamless operations.
• Sales & Integrations:
The NetSuite Connector for Salesforce ensures real-time data synchronization between NetSuite and Salesforce, reducing data silos and improving order-to-cash visibility. Businesses can access up-to-date customer insights, financial data, and sales performance metrics in a single location.
• Manufacturing & Production:
The NetSuite Manufacturing Scheduler SuiteApp helps production teams allocate work efficiently by considering dependencies, operation durations, and work center calendars. Additionally, the Auto Serial Numbering SuiteApp streamlines inventory tracking by automating serial number assignments, reducing manual errors, and improving traceability.
Field Service Enhancements:
• NetSuite Field Service Management introduces automated time bill creation based on job start and end times, enabling accurate billing and improved visibility into field operations. Technicians can now bulk upload files within the mobile app, significantly reducing documentation time.
For more detailed information, visit the official NetSuite release notes here.
7. NetSuite Support Case Management
Security Enhancements to External Case Response Page in Case Management:
As of NetSuite 2025.1, access to the External Case Response Page is provided only through time limited links. These links are automatically generated and sent to users whenever their support cases are updated. You can adjust the validity period of the links by the “External Link Validity Period preference” in Support Preferences. Allowed values range from two to eight weeks.
The default value is two weeks. Users who open an expired link will be automatically prompted to generate a new time-limited link.
8. Customer 360 to View Additional Metrics
As of 2025.1, several new metrics have been added to Customer 360 to provide a more comprehensive view of customer interactions and business opportunities.
The enhancements include:
On the Overview page: Recent Transactions has been updated
Activities: The Recent Activities section now includes a broader range of transaction types such as Customer Deposit, Customer Refund, Statement Charge, Purchase Order, Work Order, Cash Refund, Check, CC Refund, Bills, Bill Payment, Bill Credit, Vendor Return Authorization, Item Fulfillment, and Fulfillment Request.
Product Recommendations: The recommended products now include pricing details and highlight frequently bought items. You can also add recommended items to new sales orders, Opportunities, and estimates more easily.
Sales Performance has two new tabs: Sales This Year and Customer Lifetime Value:
Sales This Year tab: View dynamic headline with a chart comparing sales from this year and last year (Jan-Dec). When you hover over a data point, a tooltip will display additional information and details about it. Use the View Report link to access Analytics for deeper filtering and analysis of current customer data.
All-Time Sales has been updated to Customer Lifetime Value: Customer Lifetime Value shows the total of all sales made to the customer since the first ever transaction, in US dollars.
The Customer Profitability tab has been removed.
- • Opportunities and Estimates tab: This new tab allows you to track opportunities and estimates with metrics like Projected Total, Weighted Total, and Opportunities Won.
- • Orders and Returns tab: This new tab allows you to monitor order statuses, returns, and average order value. You can filter orders by type and status. The Customer 360 page can be accessed in the following ways:
- • By clicking the View Customer 360 link on Customer record.
- • By Clicking the Switch to Customer 360 View link on Customer Dashboard.
- • By clicking the icon located next to the customer dashboard on the left.
9. Warehouse Management Enhancements
In NetSuite 2025.1, NetSuite WMS includes the following capabilities for inbound, inventory, or outbound processing:
Previously, NetSuite WMS creates new waves for re-release lines with backordered quantities only if you have started to pick the items. Now, you can disable the Update Quantity of Re-released Pick Task Lines preference to always create new waves for re-released backordered quantities.
Partial Pick Reversal:
When you reverse pick tasks on the app, you can now enter the quantity you want to reverse per pick task line. For lot items, you can also specify the quantity to reverse per lot number. NetSuite WMS adjusts the picked quantities on associated pick tasks, item fulfillments, and orders.
New Replenish via Cart Process: (Major Enhancement, Benefit: Saves time for replenishment)
On the app, you can now choose the Replenishment via Cart process from the Inventory submenu. It enables you to add items to a cart from different bins. Then, you can transfer them at the same time to the bin you want to replenish.
Item Label Printing During Bin Replenishment:
Before you complete a replenishment, you can print labels for regular inventory, lot, or serialized items.
Adjustment Reasons for Create Inventory Process: (Major Enhancement, Benefit: Helps to log required information prior to adjusting inventory)
You can activate the entry of additional details rule to require a reason and adjustment account when you create inventory through the app. It also enables optional entry of a memo, class, and department. NetSuite WMS displays these details on the inventory adjustment generated after you create the inventory. When you activate the rule, make sure that you also preconfigure the adjustment reasons you want to use for creating inventory.
We Value your Collaboration with Us:
The NetSuite 2025.1 release includes many enhancements designed for modern business needs. With better security and user-friendly features, this update helps organizations operate more efficiently. As you check out these new features, think about how they can improve your business processes and support growth.
Get associated with our innovative and dedicated team of NetSuite experts who are on a mission to deliver high-performing NetSuite experiences. Choose a trusted partner that enables businesses to provide tangible results.
Please Contact Us to discuss how GIR team can help with new release enhancements and further assistance. Our team of certified NetSuite experts will guide you through the process and answer your questions.
